This mixed methods evaluation was commissioned in mid-2019 and extended to cover the pandemic response in 2020. The national-level groundwork before the pandemic allowed many services to rapidly extend the use of video consultations during the pandemic, supported by a strong strategic vision, a well-resourced quality improvement model, dependable technology, and multiple opportunities for staff to try out the video option. Scotland provides an important national case study from which other countries may learn. ![]() Source: Copyright: Diego Vicente; License: Licensed by JMIR Read the Journal of Medical Internet Research case study here:
https://www.jmir.org/2021/10/e31374 Comments are closed.
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