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This mixed methods evaluation was commissioned in mid-2019 and extended to cover the pandemic response in 2020. The national-level groundwork before the pandemic allowed many services to rapidly extend the use of video consultations during the pandemic, supported by a strong strategic vision, a well-resourced quality improvement model, dependable technology, and multiple opportunities for staff to try out the video option. Scotland provides an important national case study from which other countries may learn.  Source: Copyright: Diego Vicente; License: Licensed by JMIR Read the Journal of Medical Internet Research case study here:
https://www.jmir.org/2021/10/e31374 Comments are closed.
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