​We now use online consultations to triage patients. I had never even heard of Attend Anywhere before the pandemic, but now clinicians up and down the country know it very well as the secure video call service for patients within the NHS.

I am completely convinced it will continue. Now there is the option of having your cake and eating it – so being able to see your doctor via video but also being able to see them physically, if you need to. I think the jury has delivered its verdict in terms of the value of video as one part of a continuum of care delivery options.

During the pandemic, [Attend Anywhere] became a vital resource for many AHPs throughout the UK, enabling patients and clients to attend their appointments online from home.

​Video consulting should be part of the existing way of doing things. No special rooms or equipment, no joining instructions, IDs, or passwords, patients just click the button to join.

​Not only is this a better experience for our patients it (also) means they are getting the right care at the right time as well as reducing a potential avoidable hospital admission.

​It’s probably one of the easiest projects we’ve ever done. We rolled it out [across other areas] in three weeks.

76% of patients say a virtual consultation is more convenient. In 90% of cases, a virtual appointment was seen to be appropriate by the clinician.

​Training the workforce to use the Attend Anywhere browser-based system, was made easier by the multitude of training videos available. Quick reference guides about lighting, quiet environments, and technical requirements were essential to staff. In time, they were able to train each other, helping the roll out immensely.