During the pandemic, [Attend Anywhere] became a vital resource for many AHPs throughout the UK, enabling patients and clients to attend their appointments online from home.

​Video consulting should be part of the existing way of doing things. No special rooms or equipment, no joining instructions, IDs, or passwords, patients just click the button to join.

​Not only is this a better experience for our patients it (also) means they are getting the right care at the right time as well as reducing a potential avoidable hospital admission.

​It’s probably one of the easiest projects we’ve ever done. We rolled it out [across other areas] in three weeks.

76% of patients say a virtual consultation is more convenient. In 90% of cases, a virtual appointment was seen to be appropriate by the clinician.

​Training the workforce to use the Attend Anywhere browser-based system, was made easier by the multitude of training videos available. Quick reference guides about lighting, quiet environments, and technical requirements were essential to staff. In time, they were able to train each other, helping the roll out immensely.

​One patient mentioned that this was a unique experience for them, and that lockdown had forced them to adapt to new interactions with healthcare services within their home. I was able to relate to this and found that this was something I shared with a lot of the people I spoke to. It made me realise the importance of shared experience when working with patients in clinical situations and how this can improve outcomes for both patient and doctor.