Rapid scale-up of virtual consultations
Covid-19 response and rapid transformation
After procuring the Attend Anywhere digital platform in 2019 to enable virtual consultations, Dorset HealthCare has rapidly increased uptake of this offer during the Covid-19 pandemic, increasing both the number of waiting rooms (from 10 to >40) and the use of virtual consultations (from an average of 82 per week to 866). This has meant services have been able to continue to deliver high quality care to patients, reducing in-person contact and risk for service users and staff.
CONSULTANT PLASTIC SURGEON MIKE NG AND HIS PATIENT, NORAH, DESCRIBE THEIR EXPERIENCES OF USING NEAR ME
A case-study from a plastic surgeon about the use of #AttendAnywhere. Consultant Mike Ng uses NHS Near Me for outpatient consultations in Dundee for NHS Tayside.
Check it out: youtu.be/Q2_WPtsJCn0
Almost eight in ten people are able to get the treatment they need without travelling into hospital, with almost 95% of patients giving the service they received a maximum rating of five stars."
Moorfields eye hospital in London has been hosting over 600 video appointments a week to ensure patients continue to get specialist eye care whilst staying at home. Since implementing Attend Anywhere, they have held almost 10,000 video appointments.
Jennifer Slater, 68, is a patient at Moorfields Yee Hospital:
A few weeks ago I was worried about my left eye. Bearing in mind I am 68 and not that great with technology, I decided to try and get a video consultation at Moorfields. I clicked on the link, followed the very clear instructions and within five minutes a doctor called me back. It was wonderful, I felt like I was in the clinic."
At Southport and Ormskirk Hospital NHS Trust, their aim is to see a majority of their total weekly referrals online.
The innovative use of video consultation software to aid patients with specialist needs has been hailed a success.
virtual appointments help Patients get important diagnoses during the coronavirus lockdown without leaving home
There has been a 70% increase in digital, video and telephone consultations since the start of the pandemic. During lockdown, Northumbria Parkinson’s service used the ‘Attend Anywhere’ technology – and waiting times have reduced from three to four months pre-COVID to two weeks, diagnosing a number of patients.
Charlie Blyth, 64, is one of the patients at Northumbria Healthcare NHS Foundation Trust:
I felt so much more comfortable being able to see Annette and her happy, smiling face than I would have done over the phone and I felt so much more relaxed being able to remain in my own home and not have to travel, which with me living in Berwick could have taken hours.
Nurse consultant Annette Hand:
It’s [Attend Anywhere] also meant a lot less travelling for the patients which is a major benefit and for clinicians it has meant we are able to see many more patients and been able to decrease our waiting times significantly.
"Drive-Through" scheme - monitoring patients while adhering to Governmental social distancing guidance
The Isle of Wight NHS Trust Paediatric Diabetes team continue to roll out an innovative approach to supporting patients during the coronavirus pandemic.
They invite the Child or Young Person to a drive- through assessment which should take no longer than five minutes. They come in on every half an hour for a day so no two get to meet in the outpatient department.
The team measure the weight, height and do a finger-prick for the HBA1c test and they then go home. The rest of the clinic is then done from the comfort of their home via the NHS Attend Anywhere platform.
Louise Robson, Chief Executive for Stockport NHS Foundation Trust:
The Video Appointment Service have been absolutely vital for ongoing patient care during the Covid19 health emergency, and continues to be an important part of containing the spread of the virus.
Video calls and virtual waiting rooms are helping to ensure patients In Dudley get the care they need during the Covid-19 pandemic
The secure web-based service has already been taken up by 34 services within the hospital and outpatient centres, and community services such as midwives and rehabilitation services. The Dudley Group was the first trust in the Black Country to introduce Attend Anywhere.
Adam Thomas, chief information officer for the trust:
Providing better access to our care services for patients is central to our existing strategy. There has been a huge positive ‘buzz’ for our virtual consultations from patients and doctors alike, so they are here to stay.
Laic Khalique, Director of Digital Technology for NHS Tayside:
Feedback from patients has been very positive, especially for those who have had reduced travel and greater accessibility and convenience. 97.8% of patients surveyed said they would use video consultation again.