Characteristics of the approach
Required to make video call access a sustainable and scalable, every-day part of the health system
- Replicate the physical world. Mimic the way health is accessed and managed today.
- Workflows and functions based on patient-to-service video access. Business video conferencing and collaboration, and social video calling, have very different - almost opposite -objectives.
- No extra cost, inconvenience or effort for clinicians, compared to providing a telephone, or a physical consultation.
- Technology that is entirely web-based, not telecommunications-based - no central video infrastructure or license costs.
- Consumer-centric, not provider-centric focus. Each consumer has their own private video room, which providers join.
- Match existing models of care. There can be no new steps introduced to establish video call access. Providers should not have to send different connection instructions for each appointment or clinician. Patients should not have to set up an account, sign in to anything, or download special software.
- Maintain existing relationships. Patients access their own clinician, and existing referral patterns are maintained where appropriate.
- Trustworthy. Maintain healthcare provider branding to ensure consumer confidence. Health-grade privacy, security, and data protection are all-important.
- Service providers are empowered. Practice staff must be able to manage their own services, and control who has access.
- Individual. Consumers and providers have distinct and tailored user experiences.
- Integrated and flexible. Must support flexible workflows and the ability to combine services and transfer patients between service providers.