Accessibility Statement for Attend Anywhere Caller Entry
This accessibility statement only applies to the Attend Anywhere Caller Entry screens only (used by Callers/Patients). This website is run by Attend Anywhere Pty Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
- Modify the line height or spacing of text
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not yet fully accessible:
- On the 'Terms and Policies' page, there is no warning that the session will time out after a short period of time. For security purposes, the page automatically redirects back to the 'Caller details' page.
- The calendar widget has multiple accessibility issues.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:
We will consider your request and get back to you in 2 business days.
- Email us at nhsenglandsupport@attendanywhere.com
- Call us on +44161 884 3570
- Business hours 8am - 6pm Monday to Friday (not including public holidays)
We will consider your request and get back to you in 2 business days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact:
- Email us at nhsenglandsupport@attendanywhere.com
- Call us on +44161 884 3570
- Business hours 8am - 6pm Monday to Friday (not including public holidays)
Enforcement procedure (UK only)
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) ( England, Scotland and Wales) or the Equalities Commission for Northern Ireland (ECNI) (Northern Ireland only).
Technical information about this website’s accessibility
Attend Anywhere is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The Caller Entry is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
On the 'Terms and Policies' page, there is no warning that the session will time out after 5 minutes. The page automatically redirects back to the 'Caller details' page. This fails WCAG 2.1 success criterion 2.2.1 (Timing Adjustable). We plan to warn the user that the page will time out and give them the ability to extend the time by June 2022.
Disproportionate burden
The calendar widget has multiple accessibility issues
Within the calendar widget:
While there are known outstanding accessibility issues with the Calendar widget, there is an alternative method for users to select a date via the text input. Given the cost of fixing the issues with the calendar component, and the alternative method of entering a date, we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal. This date varies per site and contract.
Within the calendar widget:
- The 'Previous month' and 'Next month' icons are unlabelled. This fails WCAG 2.1 success criterion 1.1.1 (Non-Text Content)
- The focus indicators have low contrast. This fails WCAG 2.1 success criterion 1.4.11 (Non-text Contrast)
- The text is difficult to read when text spacing in increased as the current date indicator and focus indicator no longer align with the text. This fails WCAG 2.1 success criterion 1.4.12 (Text Spacing)
- The current and selected date cannot be programmatically determined. This fails WCAG 2.1 success criterion 2.2.1 (Timing Adjustable)
While there are known outstanding accessibility issues with the Calendar widget, there is an alternative method for users to select a date via the text input. Given the cost of fixing the issues with the calendar component, and the alternative method of entering a date, we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal. This date varies per site and contract.
Preparation of this accessibility statement
This statement was prepared on 6th September 2021. It was last reviewed on 6th September 2021.
This website was last tested on 17th August 2021. The testing methodology was based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 1.0 (W3C Working Group Note 10 July 2014) published by the W3C Web Accessibility Initiative. The test was carried out by Intopia Pty Ltd. You can read the full accessibility test report here.
This website was last tested on 17th August 2021. The testing methodology was based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 1.0 (W3C Working Group Note 10 July 2014) published by the W3C Web Accessibility Initiative. The test was carried out by Intopia Pty Ltd. You can read the full accessibility test report here.
